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Remote Support
Download our remote support tool to connect instantly with a systMD technician.
Remote Support
Download our remote support tool to connect instantly with a systMD technician.
Connect with a Technician
Choose your device below to open our secure support portal. A systMD technician can then connect to your computer and resolve your issue in real time.
Safe & Secure
Encrypted Connection
Your remote session is protected with end-to-end encryption throughout.
Permission-Based Access
Our technicians can only access your computer with your explicit consent.
Instant Disconnect
End the remote session at any time with one click. You're always in control.
Live Technician Support
A real systMD team member guides you through every step of the process.
HOW IT WORKS
Get Help in 3 Simple Steps
01
Open the Support Portal
Click the button for your device above. Our secure support portal opens in a new tab.
02
Enter Your Code
Your systMD technician will give you a short session code over the phone. Enter it on the portal page and run the small helper app that downloads.
03
We Fix It Remotely
Our technician securely connects and resolves your issue while you watch in real time.
Common Questions
Everything you need to know about our remote support service.
Is the remote support tool safe to download?
Yes. We use ConnectWise ScreenConnect, a trusted, enterprise-grade remote support platform. The connection is fully encrypted and the technician can only access your computer with your explicit permission.
Do I need to install anything permanently?
No. The remote support tool runs as a one-time session. Once the support session is over, you can simply close the application. Nothing remains installed on your computer unless you choose to keep it.
Can you see everything on my screen?
The technician can only see your screen while the session is active and you’ve granted permission. You can watch everything they do in real time, and you can end the session instantly at any point.
What if I'm not available during the session?
You need to be present during the remote session to grant access and oversee the work. If you need to step away, let your technician know and they can pause until you return.
Does this work on Mac or Linux?
Yes. Our support portal works on Windows, macOS, and Linux — just choose your device above. If you run into any trouble, call us at 973-433-6226 and we’ll walk you through it.
Need Help Right Now?
Our remote support team can connect to your computer and start fixing the issue in minutes.
Instant Connection
Secure Access
No Travel Needed